- What are the delivery methods and costs?
Metropolitan France :
- Free from 95€ of purchase
- Delivery to a relay point, with tracking - MONDIAL RELAY : €4.95
- Standard home delivery - COLISSIMO: €6.95
Switzerland, Belgium & Luxembourg:
- Home delivery: 10€
I changed my mind. Can I return my order?
The return of your order is accepted, provided that your request for withdrawal is made within 14 days from the date of delivery. The return costs are your responsibility.
For the return and refund to take place in the best conditions, please strictly respect the procedure to follow (failing this, we reserve the right to refuse the refund):
Write to us at firstname.lastname@example.org with your order number, to inform us of your withdrawal request. From this date, you have 14 days to return the products to us (shipping date).
Check that any product is in its original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.
Please enclose in your parcel with the product(s) in question, the number of the order concerned as well as your surname and first name.
Return the package to the following address:
12 SUBURB OF ANNONCIADES
74000 ANNECY - FRANCE
Choose a transport mode with a tracking number. Without a tracking number we will not accept any claim concerning a loss of parcel.
The refund will be made upon receipt of your package.